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FREQUENTLY ASKED QUESTIONS
To contact our customer support team, you have several options available for your convenience. You can reach us via email at marie@sc-hengyo.com .
Alternatively, you can call our customer support hotline at +86 19938090930. Our phone lines are open Monday through Friday, from 9 AM to 6 PM. If you prefer, you can also contact us through our official social media channels, including Facebook, Twitter, and Instagram.
For immediate assistance, you might consider using the live chat feature available on our website during business hours. We strive to respond to all inquiries promptly, typically within 24 to 48 hours. For any urgent matters or if you require follow-up support, please let us know so we can prioritize your request.
If you prefer written correspondence, you can also use the contact form available on our "Contact Us" page. Fill out the form with your contact information and message, and we will get back to you as soon as possible.
We are committed to providing you with the best support experience, and your satisfaction is our top priority.
Yes, we offer international shipping to a range of countries. Shipping rates and delivery times vary based on your location. During checkout, you’ll see the estimated shipping costs and options available for your address.
If you’re looking for a specific product that’s not listed on our website, please reach out to our customer support team. We can help you find or order the product you need, or provide information on availability.
Yes, international orders may incur additional shipping fees, which will be calculated during checkout based on your location and the shipping method selected. Customs duties and taxes may also apply, depending on your country’s regulations.
If you receive a faulty product, please contact our customer support team immediately. Provide your order number and details about the issue. We will assist you with arranging a replacement or issuing a refund, depending on the situation.